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Rothe Enterprises, Inc. > Quality
Training, Consulting & Auditing Division
REI: Quality Training, Consulting & Auditing
Division
Index
Overview
Our Goals
Why should I care about ISO 9000 or AS9100?
Training
Course Summaries
- ISO 9000: The Standard for Management
- Understanding & Implementing the Standard: ISO 9001:2000
- Internal and Supplier Audits
- Root Cause/Corrective Action
- Process Mapping
Consulting
- Coaching Consulting
- Turnkey Consulting
- Custom Consulting
Auditing
- Conducting Internal Audits
- Assistance in Surveillance Audits
- Maintenance of Certification
- Share A QA Manager
Overview
Rothe Enterprises, Inc. quality staff provides:
- On-site training on ISO 9000 or AS9100
implementation and employee compliance requirements.
- Consulting on audit preparation and deficiency correction.
- A wide variety of audit services, including supplier audits.
Our staff is highly qualified and is spearheaded by our Quality
Manager with the following credentials:
- ASQ Certified Manager of Quality & Operational Excellence
(CMQ/OE)
- Quality Engineer (CQE)
- Certified Quality Auditor (CQA)
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Our Goals
- To provide each of our customers with a risk free service.
- To guarantee success in ISO 9000 & AS9100.
- To make quality management system development user friendly,
simple and cost effective.
- To stand by our customers, providing all the hands-on
assistance they need to achieve success.
- To ensure that our customer's quality system enhances
profitability by keeping the focus on building efficient
and value-added business processes.
- We take the risk out of dealing with consultants. We do
not sell time. We sell results--tangible results.
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Why should I care about ISO 9000 or AS9100?
Benefits can be gained through ISO 9000 & AS9100 systems implementation.
These benefits include:
- Gaining a competitive advantage over your competition
- Sales advantage over your competition
- Increasing customer satisfaction
- Improving performance and productivity
- Providing access to new market opportunities
- Offering assistance in developing new products
- More efficient and effective internal operations
- Lower scrap and rework
- Shorter cycle times
- Reduce costs
- Lower warranty service costs
- More effective problem solving
- Continual improvement
- Uniformity around different facilities
- Greater consistency
- Stronger alliances with customers and suppliers
- Helps reorganize operations
- Helps grow businesses
- Building a stronger organization
- Better control of processes
- Better training of personnel--especially new hires
- Greater teamwork environment
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Training
We offer a variety of courses on ISO 9000 and
AS 9100 that can be taken either as a complete
program or as separate courses, customizable to fit the needs
of our customers. Participants who successfully complete the
full range, will be trained sufficiently to implement a complete
ISO 9000 or AS9100 System.
The courses have been developed by experienced individuals in
the quality profession. They have managed industrial and commercial
establishments and have assisted companies in implementation.
The above considerations help in ensuring that the courses hit
the specified target. Care has been taken to include real-life
exercises and workshops to fit your company's specifications.
We can accommodate your requests regarding topics and subject
matter to be covered in a training class.
Some of our training topics are:
- ISO 9000: The Standard for Management
- Understanding & Implementing the Standard: ISO 9001:2000
- ISO 9000: Internal and Suppliers Audit: 2 Days
- Continuous Improvement Program: 2 Days
- Root Cause & Corrective Action: 1 Day
- Supplier Development Programs: 1 Day
- ISO 9000-2000: Process Mapping: 1 Day
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Course Summaries
ISO 9000: The Standard for Management
You need to attend this one-day course, if you need a quick,
informational and comprehensive introduction. ISO 9000 also
serves as an excellent refresher course.
Topics include:
- The historical aspect of quality system standards and management science,
including published data on performance.
- Purpose and role of a Quality Management System in continuous improvement of
effectiveness, consistency and customer satisfaction.
- The Eight Quality Management Principles.
- The different members of the ISO 9000 family, and their interrelationship. Interpreting
the requirements of ISO 9001 to use as an integrated management tool.
- The most cost-effective method of implementing ISO 9000, achieving certification, and
getting the most out of your system.
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Understanding & Implementing the Standard: ISO 9001:2000
Interpretations of the standard from the implementation viewpoint. This method gives you the
ability to 'fit' the interpretation to your strategic interest. Discussion on more than a
dozen powerful techniques on how to get the most from the "Standard" in terms of business benefits.
Implementation strategies both for new companies and those that need to transition from the old
to the new. A step-by-step plan on how to do it all.
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Internal and Supplier Audits
This course covers everything you need to know to conduct your
own internal audits, as well as conducting audits of your suppliers.
This course will allow you to develop the expertise and experience
to conduct internal audits in your organization, as required
by the Standard.
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Root Cause/Corrective Action
Develop the most powerful engine for continual quality improvement of product, effectiveness
and efficiency of the business processes, and ultimately, the profitability of the enterprise.
We cover analysis of the ISO 9000 Standard, action types, teams, problem identification techniques,
problem definition techniques, types and causes, data collection, diagnostic methods, root cause
analysis designing the action, solution generation techniques and how to plan for preventing.
Topics include:
- Problem Solving
- Root Cause Analysis
- Problem Understanding
- Problem Cause Brainstorming
- Problem Cause Data Analysis
- Root Cause Identification
- Root Cause Elimination
- Solution Implementation
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Process Mapping
This course will help you learn perhaps the single most important aspect of ISO 9001:2000, the
process approach.
Topics include:
- Process Approach and its relation to ISO 9001.
- Process Mapping as a tool to satisfy the requirements as ISO 9001 and beyond.
- Different mapping techniques and their particular applications.
- Using the different techniques in a hierarchal fashion to get the most out of the techniques.
This course will also cover using process mapping as a tool for continual improvement--another
keystone of ISO 9001:2000: including opportunity identification, cause analysis, solution generation
and documenting the improved process. Using Process Mapping to meet the requirements of ISO 9001,
either as a new system or as a technique to upgrade from the 1994 version.
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Consulting
We don't just consult...we roll up our sleeves and provide a
service. We will conduct our consulting to our customer's preferences.
We will customize our methods to meet our customer's needs to
guarantee their satisfaction.
We offer the below three methods of consulting to our customers:
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Coaching Consulting
In this type of an engagement, we will help our customers plan and execute a system according to
the standard of our customer's choice. REI's consultants will train our customer's staff, coach
and mentor them, and guide our customers to successful certification.
We will perform a gap analysis, train customers in requirements of the Standard, organize and lead
the project organization, structure the planned system, help customers develop the project plan and the
entire system.
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Turnkey Consulting
Most of the time, customers do not have the manpower necessary
to design and implement a system. In these cases, we perform
all the services outlined above in Supervisory Consulting, and
we develop the system documentation.
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Custom Consulting
When a customer needs specific assistance on a project, REI can provide custom consulting to our
customer's preferences on-site or on a remote basis. We can for instance, go on-site to perform a
gap analysis and help customer prepare a project plan.
We can review documents on a remote basis and provide advice via telephone or email. Remote consulting
is however, best when used as a follow-up after site visits.
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Auditing
We conduct assessments of existing quality systems to determine
compliance or degree of compliance with the appropriate ISO
9000, AS 9100, or other standards of the customer's choice.
This assessment will be led or performed by fully trained assessors
holding accreditation.
The following services are offered:
- Gap Analysis
- Preassessment Audit
- Supplier Evaluation
- Subcontract Second and Third Party Quality Systems Assessments
- Perform your Internal Audits
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Conducting Internal Audits
REI will conduct internal audits with or without assistance
from customer's auditors. The advantage of doing this, is that
your audits will be professionally performed by auditors who
are as capable as registration auditors.
Since we are your part-time employees, we can focus on any particular
issues, in addition to meeting the minimum requirements. This
will help you better use your system to improve profitability.
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Assistance in Surveillance Audits
We can stay in the background, or actively field the registration
audit as a part-time employee, to help enhance a smoother success
audit. This is best done in conjunction with internal audits.
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Maintenance of Certification
REI will perform internal audits, assist in management review
and assist in handling registration (surveillance) audits. In
addition, we will also assist in solving the problems detected
in the audits.
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Share A QA Manager
This program typically involves REI's presence on-site approximately
one week a month, spread over the month. You will receive day-to-day
supervision of the system in terms of ensuring that all elements
are working properly--you will ultimately receive the maximum
in internal business benefits.
Supervision will consist of monitoring: inspection systems, nonconforming products and processes,
corrective and preventive actions and customer complaints and satisfaction, internal audits, assistance
in management reviews, assistance in liaisons with registrar, etc.
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Contact Information
For further questions or for course fee information, please
contact:
Greg Soape
ASQ-CMQ/OE, CQE, CQA
QHSSE Manager, Manufacturing - Houston
920 Gemini St.
Houston, TX 77058
281-480-3855 office
281-636-2502 - cell
281-480-3655 - fax
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